CRASH REPLACEMENT SERVICE

On the entire range of wheels we offer a Crash Replacement Service for the replacement of the damaged wheel at a price up to 50% less than the original.

For breakages, if the cost of repairing the damage is higher than the price “Crash Replacement” we will be happy to give you a completely new wheel according to the appropriate price list.

For more details we invite you to read the service rules carefully!

Service rule:

The Crash Replacement Service is active, once the product is registered, for the entire duration of the warranty;

This service aims to protect our customers from accidental damage that compromise the functionality of the wheels; therefore it will not be granted for defects or damages of pure aesthetic nature;

The service must be activated within 30 days from the purchase;

Only the first wheel’s owner can benefit from this service;

The service can be used once only;

It is not possible to use the service to change the wheel model, format or configuration. To avoid malicious and opportunistic behavior, the company reserves the right to replace the damaged wheel with the same model or the next model;

The replaced wheel will not be returned, but it will be held by the company.

Service rules:

The Crash Replacement program is active, once the product is registered, for the entire duration of the warranty
This service aims to protect our customers from accidental damage that compromise the functionality of the wheels; therefore it will not be granted for defects or damages of pure aesthetic nature
You must have activated the service within 30 days from the purchase. at this link
The service is reserved for the first wheel owner
The service can only be used once
The service includes damage caused to the rim and the hub body, excluding spokes, bearings and freewheel body.
It is not possible to use the service to change the wheel model, format or configuration. The company reserves the right to replace the damaged wheel with the same model or the next model of equal value.
The replaced wheel will not be returned but it will be retained by the company

Note: requests without the assistance and warranty form or with the form filled in incorrectly will not be accepted.